Help Centre | Uvistium — Guides and answers

Opening your account

Which documents do I need?

For individuals: a valid passport or UK driving licence, current address (proof of address may be requested — utility bill or bank statement within the last 3 months), National Insurance number. Enhanced due diligence may request additional documents.

How long does verification take?

Typically 1 working day. Video verification usually completes within 30 minutes; postal ID may take up to 3 working days.

Can I open an account as a non-UK resident?

Yes, for residents of the EU, EEA, Switzerland, Australia, New Zealand, Canada, and the United States. For clients elsewhere, contact [email protected].

Deposits

Which deposit methods are accepted?

Faster Payments (free, near-instant), BACS (free, 1 working day), CHAPS (bank fee applies, same-day for large amounts), SEPA from Eurozone (free, 1 working day), debit card Visa/Mastercard (instant, 1% broker fee).

What is the minimum deposit?

£200 for the first deposit. Subsequent deposits from £50.

Why was my Faster Payment not credited immediately?

Faster Payments are usually near-instant but occasionally take up to 2 hours depending on the sending bank. For guaranteed instant credit, please use debit card.

Two-factor authentication (2FA)

Which 2FA methods are supported?

TOTP (Google Authenticator, Authy, 1Password) and WebAuthn (YubiKey, Face ID, Touch ID, Windows Hello). SMS is not offered — SIM-swap attacks make SMS unsuitable as a second factor.

How do I set up TOTP?

Settings → Security → Set up 2FA → Scan the QR code with your authenticator app → Enter the 6-digit code to confirm.

I have lost access to my 2FA — what now?

Contact [email protected] immediately. Recovery requires a further identity check via video ID and typically takes 1–2 working days.

Withdrawals

How long does a withdrawal take?

Withdrawal requests before 3:00 pm London time are processed the same working day. Faster Payments typically arrive within hours; BACS by the next working day.

Is there a withdrawal fee?

No, for Faster Payments and BACS withdrawals. For special cases (e.g. CHAPS for large amounts or SWIFT abroad), the broker charges market-standard fees which are shown to you in advance.

Can I withdraw only a partial amount?

Yes, at any time. No minimum withdrawal amount; no maximum outside statutory reporting thresholds (source-of-funds evidence may be requested for withdrawals above £10,000 under MLR 2017).

Technical issues

I cannot sign in — what to try?

Check: (1) password correct including case; (2) 2FA code current within the 30-second window; (3) cookies enabled; (4) no VPN from an unsupported region. If problems persist: [email protected].

The platform is loading slowly — why?

We recommend up-to-date browsers: Firefox 120+, Chrome 120+, Safari 17+, Edge 120+. Older browsers are supported with reduced feature availability.

Is there a mobile app?

Yes, for iOS 16+ and Android 12+. App-store links appear inside your account under Settings → Mobile.

Help with your account and platform.